Shipping & Returns

Shipping Methods & Cost


All items are shipped from China, Soul Doll & Little Monica dolls are shipped from Korea.

1) Express Shipping: The shipping companies we use are EMS, DHL, FedEx, Aramex, TNT, UPS etc., you can use the 'Estimate Shipping' button in your shopping cart to see the shipping cost.

2) Free Express Shipping: for orders include over USD100 of accessories, see details here www.acbjd.com/page.html?id=15

3) Free Air Mail Shipping: for orders over US$35 and under 1.5kg (dolls under 35cm), there'll also be a tracking number.

4) Air Mail Shipping: for orders under US$35, shipping cost is US$5.

* Air Mail can't be used on Soul Doll or Little Monica, they only send via EMS.

Shipping Time


1) Express Shipping: delivery time is usually 4 to 7 days to USA, Canada, Europe, Asia, Australia, New Zealand, it usually takes 12 to 25 days to Russia, the delivery time to Southern American Countries and Africa is not stable. we'll email you the tracking number after shipment departure.

2) Air Mail Shipping: delivery time is unstable, it usually takes 12 to 35 days, and the delivery time to Southern American Countries or Africa is usually longer. we'll email you the tracking number after shipment departure too.

Tracking Sites(Express Shipping):

EMS: www.ems.com.cn/english.html
DHL: www.dhl.com
Fedex: www.fedex.com
TNT: www.tnt.com
UPS: www.ups.com
Aramex: www.aramex.com

Tracking Sites(Air Mail Shipping):

China Post: http://intmail.11185.cn (only in Chinese now)
USA: www.usps.com
Russia: www.russianpost.ru/rp/servise/en/home/postuslug/trackingpo
Brazil: www.correios.com.br
Canada: www.canadapost.ca
Hungary: www.posta.hu/tracking
Indonesia: ems.posindonesia.co.id
Luxembourg: www.trackandtrace.lu
Mexico: www.correosdemexico.gob.mx/English/Paginas/track.aspx
Poland: www.poczta-polska.pl
Spain: www.correos.es
Sweden: www.posten.se

Customs & Import Tax


Import duty is what your country customs will charge you when your package passes through your country customs. Please note that it's always buyer's responsibilities to clear customs and pay the relevant customs duties, customs duties/taxes are not included in any product's price or shipping cost.

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