Shipping & Returns

Shipping Methods & Cost


All items are shipped from China, Soul Dolls are shipped from Korea.

1) Express Shipping: The shipping companies we use are EMS, DHL, SF-Express, FedEx, Aramex, TNT, UPS etc., you can use the 'Estimate Shipping' button in your shopping cart to see the shipping cost.

2) Free Express Shipping: see details here www.acbjd.com/page.html?id=15

3) Free Air Mail Shipping: For orders over $35, doll under 46cm, there'll also be a tracking number.

4) Air Mail Shipping: for orders under US$35, shipping cost is US$5.

Order Waiting Time


The waiting time consists of Order Preparing Time and Shipping Time, all BJD dolls/parts and most accessories (clothes/shoes/wigs) are newly-made after order, order preparing time varies a lot depends on what doll & items you order, if your order does not include doll company product, it usually takes about 20 days to 2 months, if your order includes doll companies products, the production time needed could be about 1 to 9 months depends on different doll companies,.

Shipping Time


1) Express Shipping: delivery time is usually 1 to 2 weeks to USA, Canada, Europe, Asia, Australia, New Zealand, the delivery time to Southern American Countries and Africa is not stable. we'll email you the tracking number after shipment departure.

2) Air Mail Shipping: delivery time is unstable, it usually takes 10 to 35 days, most air mail shipments' delivery time to USA, Russia, Canada, UK, Australia, Western Europe, Asia are within 12 days, and the delivery time to Southern American Countries or Africa is usually longer. we'll email you the tracking number after shipment departure too.

Tracking Sites(Express Shipping):

EMS: www.ems.com.cn/english.html
SF-Express: www.sf-express.com
DHL: www.dhl.com
Fedex: www.fedex.com
TNT: www.tnt.com
UPS: www.ups.com
Aramex: www.aramex.com

Tracking Sites(Air Mail Shipping):

All Countries: www.17track.net
USA: www.usps.com
Russia: www.russianpost.ru/rp/servise/en/home/postuslug/trackingpo
Brazil: www.correios.com.br
Canada: www.canadapost.ca
Hungary: www.posta.hu/tracking
Indonesia: ems.posindonesia.co.id
Luxembourg: www.trackandtrace.lu
Mexico: www.correosdemexico.gob.mx/English/Paginas/track.aspx
Poland: www.poczta-polska.pl
Spain: www.correos.es
Sweden: www.posten.se

Customs & Import Tax


Import duty is what your country customs will charge you when your package passes through your country customs. Please note that it's always buyer's responsibilities to clear customs and pay the relevant customs duties, customs duties/taxes are not included in any product's price or shipping cost.

Problems Report


Please contact us within 3 days from the date of delivery if there's any problem with the doll/items you receive.

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